Privacy Policy

 

Last updated: October 2018

The Mooch Ealing website is operated by Mooch Ealing Limited.

You can contact us directly at hello@mooch-ealing.com

Our site is secured using Squarespace secure services and we accept credit/debit cards through Paypal and Stripe as payments.

Mooch Ealing Limited Privacy Policy -----

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.mooch-ealing.com (the “Site”).

At Mooch Ealing we value your privacy and are committed to keeping your data safe, our privacy policy reflects the new General Data Protection Regulation (GDPR).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Please note, payment information is not held by us, it is collected by our third-party payment processors Paypal and Stripe, who specialise in the secure online capture and processing of credit/debit card transactions.

Additionally, we use this Order Information to:

  • Communicate with you;

  • Screen our orders for potential risk or fraud; and

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Squarespace to power our online store and to help us understand how our customers use the Site--you can read more about how Squarespace uses your Personal Information on their website. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

MARKETING

If you have signed up to receive our newsletter you are giving us consent to receive email marketing information from us. We may then use this consent and the information you supply to send you newsletters, including information we believe may be of interest to you.

You have a right to tell us to stop contacting you at any time or to find out more about how we store and use your data.

You can opt out of email marketing by contacting us at hello@mooch-ealing.com or clicking the link to unsubscribe at the bottom of our newsletters.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@mooch-ealing.com or by mail using the details provided below:

Mooch Ealing Limited

[Re: Privacy Compliance Officer]

Mooch Ealing Limited, 90 Northfield Avenue, Ealing, W13 9DR