Terms of Purchase

The laws of England shall govern the contract formed by our acceptance of your order and the English Law will have jurisdiction over any dispute arising from the contract.

The Following conditions are to ensure our customers understand our responsibilities and your rights as MOOCH Ealing customers. Please read these terms and conditions before placing your order. We also advise you to keep a copy for your future reference.
We reserve the right to vary these terms and conditions at any time. Please note it is possible that some information may be incomplete, out of date or inaccurate, however we strive to ensure all information posted on our Website is as correct as possible. Every effort is made to ensure all information such as prices are correct at the time you place your order. If an error is found prior to the dispatch of your goods we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order.

 By purchasing items on this Website a contract is formed and confirmed via email to the address you have given us. Images and descriptions or any other information contained in this Website are for general information and guidance. There may be minor variations in the images, which we are unable to control.

 All payments are taken in pound Sterling. All goods will be delivered to the address you have entered on the payment form and will be delivered within 1-3 working days of your order being accepted. All orders are primarily accepted subject to availability of the goods. If there are any problems with processing your order we will contact you as soon as possible to inform you of the situation. As a consumer you have the right to cancel the order at any time up to the end of 7 working days after you receive the goods. To exercise your right of cancellation you must give written notice to us by hand, fax, post or email, giving details of the goods ordered and your details. You must then return the goods to us at your own cost in the same condition as you received the goods. Whilst in your possession and during return transit the items are your responsibility. We will refund the items within 7 working days after we receive the returned goods.

 If you are unsatisfied with the quality of the goods or have a complaint about them please contact us at hello@mooch-ealing.com  to explain the issue (details on contact page). We are under no liability in respect of defect in the goods caused by fair wear and tear, negligence, abnormal usage in abnormal conditions, failure to follow our instructions, misuse or alteration or repair of goods without our approval.

 The laws of England shall govern the contract formed by our acceptance of your order and the English Law will have jurisdiction over any dispute arising from the contract.

 We are MOOCH Ealing Limited, 90 Northfield Avenue, Ealing, W13 9RT.
Registered in England and Wales. Limited Company number 10001889

Delivery & Collection

Please allow 1-3 working days for delivery from the date or order.
Shipping is charged at a flat rate of £3.95 for each order.
We use Royal Mail postal service for our orders. Most of our orders will be posted using Royal Mail 1st Class service, however, on some occasions when an order is larger than a standard package we may sent it using Royal Mail 2nd Class service.
We also offer a same day ‘click & collect’ service from our Northfields shop.
Northfield Shop – 90 Northfield Avenue, Ealing W13 9RT
Pitshanger Shop – 120 Pitshanger Lane, Ealing, W5 1QP